Thanks for shopping with Vvend (Africa’s premier online rental and styling platform). We are committed to making sure that you have an awesome experience with us so if you have any questions or concerns please don’t hesitate to email [email protected].
For one-time reserve rentals, find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.
Pack your bag
Put your rentals in the reusable garment bag or boxes they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.
You’ll be receiving reminders before the day of your return.
Trade out the label
Remove the shipping label which is placed inside the garment bag or boxes. Replace it with the prepaid return label which is also found in the garment bag or boxes
Then, fold the bag, tuck in the handles, and zip it shut or close the boxes
Wait on our delivery team for pick up
Make sure you double check that all apparels or accessories received are in good conditions and you didn’t leave any item behind while you wait on our delivery team.. Do not wash, we handle the dry cleaning.
We will issue a full refund if any one of the following happen:
A full refund (both ways) will be offered if all of the items that we sent you have one or more of the issues above. If you order two items and only one has an issue above, then we will refund the cost of that item.
In addition, if you cancel your order 2 weeks or more before the rental start date, we are able to issue a full refund. We will also entertain refund requests that are less than 2 weeks, in such situations 60 percent of your rental fee will be refunded.
To be eligible for your refund:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your debit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies.