Return & Refund.

Thanks for shopping with Vvend (Africa’s premier online rental and styling platform). We are committed to making sure that you have an awesome experience with us so if you have any questions or concerns please don’t hesitate to email [email protected]

For one-time reserve rentals, find your return date in your confirmation email. If it falls on a Sunday, you’ll have until noon on Monday to return your items.

 

HOW TO RETURN

Pack your bag

Put your rentals in the reusable garment bag or boxes they arrived in and be sure all accessories and handbags are back in their dust bags or boxes.

You’ll be receiving reminders before the day of your return.

Trade out the label

Remove the shipping label which is placed inside the garment bag or boxes. Replace it with the prepaid return label which is also found in the garment bag or boxes

Then, fold the bag, tuck in the handles, and zip it shut or close the boxes

Wait on  our delivery team for pick up

Make sure you double check that all apparels or accessories received are in good conditions and you didn’t leave any item behind while you wait on our delivery team.. Do not wash, we handle the dry cleaning.

refund policies

We will issue a full refund if any one of the following happen:

  1. The measurements of the item you receive are different from the measurements listed on our website for that product (e.g. we said that the chest measurement of the blouse is 33-35 inches and it is not or we said that the item would fit someone 5’6” to 5’9” and you fall in that height range and it doesn’t fit). Therefore please make sure to check the outfit measurements before you check out to make sure the item will fit you.
  2. The item we sent you has a stain or a tear
  3. We did not send you the full item (e.g. there is a piece missing) 

A full refund (both ways) will be offered if all of the items that we sent you have one or more of the issues above. If you order two items and only one has an issue above, then we will refund the cost of that item. 

In addition, if you cancel your order 2 weeks or more before the rental start date, we are able to issue a full refund. We will also entertain refund requests that are less than 2 weeks, in such situations 60 percent of your rental fee will be refunded.

To be eligible for your refund:

  1. Your item must be unused and in the same condition that you received it 
  2. Item must be in the original packaging and put back in the mail within 24 hours of receiving it 
  3. Email [email protected]with your reason for requesting a refund and a picture of the issue. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your debit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies.

New Customers

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